Why isn't my discount code working?

Twig discount codes can apply two ways: automatically through a special link, or entered by hand at checkout. Here's how each works, and what to do if yours isn't applying.

How discount codes work

When a partner, webinar host, or affiliate gives you a discount, they'll usually give you a special link with the code already built in. Click that link and the discount is applied automatically at checkout, you won't need to enter anything.

If your link doesn't carry a code, or you were just given a code on its own, you can add it yourself on the checkout page.

On the checkout page, below the subtotal, click "Add promotion code" to enter your code.

Why a code might not be working

The code is invalid or expired. Checkout validates the code directly, if it's mistyped, expired, or no longer active, you'll see an error right there.
It's for a different product. Some codes are built for a specific offer (like a credit package or a single-manuscript edit) and won't apply to checkout for something else.

Need help?

If you believe your code should still be valid and it's not applying, email us at [email protected] with the code and where you got it, and we'll sort it out.