How do I get a refund for my Twig developmental edit?
Twig offers a 100% money-back guarantee on all developmental edits within 30 days. If you're not satisfied with your edit for any reason, we'll provide a full refund.
How to request a refund
To get your refund, email [email protected] and let us know you'd like a refund for your developmental edit. If you have multiple edits, make sure to specific the specific edit you'd like a refund on.
That's it! We'll process your refund request promptly.
Our commitment to you
We want every author to feel confident trying Twig. Our 100% money-back guarantee means there's no risk as you see whether Twig is the right tool for your manuscript.
If the edit doesn't meet your expectations or isn't what you were looking for, we get it. Just reach out and we'll make it right.
Questions about your edit?
Before requesting a refund, you're welcome to contact us at [email protected] if you have questions about:
- How to interpret your feedback
- Issues with specific parts of your edit
- Whether a re-run might improve your results
We're here to help you get the most value from your Twig edit, but we respect that it may not be the right fit for everyone.